Terms & Conditions
1. General Information
These Terms and Conditions (“Terms”) govern the use of our restaurant services, including dining in, takeaway, delivery, and reservations. By using our services, you agree to these Terms.
The Thai Classic reserves the right to modify these Terms at any time without prior notice.
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2. Reservations
• Reservations are subject to availability and confirmed only upon receiving a confirmation message or email.
• We kindly request guests to arrive on time; tables will be held for [15 minutes] after the reserved time.
• For groups of 10 or more, a deposit or pre-order may be required.
• No-shows or late cancellations may result in a cancellation fee at the restaurant’s discretion.
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3. Dining Policy
• Outside food or drinks are not permitted.
• Management reserves the right to refuse service to anyone acting inappropriately or violating restaurant policies.
• Please inform our staff of any food allergies or dietary restrictions before ordering.
• All prices are in pounds and inclusive of applicable taxes and service charges (as stated on the menu).
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4. Takeaway and Delivery
• Orders once placed cannot be modified or cancelled after confirmation.
• Delivery times may vary depending on the service of our delivery platform partners.
• The Thai Classic is not responsible for food quality if not consumed within a reasonable time after delivery.
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5. Payment Terms
• We accept cash and major credit/debit cards
• For telephone orders, full payment might be requested at the time of ordering.
• All transactions are processed securely; we do not store payment details.
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6. Promotions and Discounts
• Discounts, vouchers, and promotions cannot be combined unless otherwise stated.
• Promotional offers are valid only during the specified period.
• Management reserves the right to withdraw or modify promotions at any time.
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7. Liability
• While we take every precaution to ensure a safe dining experience, The Thai Classic is not liable for any allergic reactions, loss, or injury that occurs on the premises.
• Guests are responsible for their personal belongings.
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8. Privacy Policy
• Customer information collected during reservations or orders will be used solely for providing our services.
• We will not share your personal information with third parties without your consent, except as required by law.
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9. Governing Law
These Terms and Conditions shall be governed by and interpreted according to the laws of UK. Any disputes will be subject to the exclusive jurisdiction of the local courts.